Refund & Return Policy

1. Overview

At Aadijagannath Foods Private Limited, customer satisfaction is our priority. This policy outlines the terms under which returns, refunds, and order cancellations are handled. Please read it carefully before placing your order.

2. Return Eligibility

Returns are accepted only for defective, damaged, or incorrect products.

• The item received is damaged or defective on arrival
• An incorrect product was delivered
• The product does not match the description provided on our website

Return Window

Return requests must be raised within 24 hours of delivery. Items must be unused, unopened, and in their original packaging.

Replacement

Approved returns will be processed for replacement within 2–3 business days. Replacements are expected to be delivered within 4–7 business days.

Non-Returnable Items

• Perishable food products (pickles, sauces) once opened or with broken seals
• Products damaged due to improper storage by the customer
• Items marked as “Final Sale” or clearance
• Custom or bulk orders manufactured to specification

3. Return Process

1. Contact Us: Reach out to us at rajeshkumarsahoo.bhc@gmail.com or call +91 70148 98359 with your order number and reason for the return.
2. Approval: Our team will review your request within 2 business days and provide a return authorization.
3. Ship the Item: Once approved, ship the item back to our warehouse address with the return authorization number.
4. Inspection: Upon receiving the returned item, we will inspect it to verify the claim.
5. Refund or Replacement: Approved returns will be processed within 7–10 business days of inspection.

4. Refund Policy

Refunds may be considered in the following cases:

• Lost in transit
• Wrong product delivered
• Damaged or expired product received

Approved refunds will be processed and credited within 7–14 business days to the original payment method.

Cash on Delivery (COD) Orders

5. Order Cancellation

Orders can be cancelled only before shipment. Once an order has been shipped, cancellations are not allowed.

6. Shipping Costs for Returns

• Defective / Wrong items: We cover the return shipping cost
• Change of mind: Customer bears the return shipping cost

7. Contact for Returns

For return requests or queries, get in touch with our support team: